Epoch Men's Health
  • Anchorage, AK, USA
  • Hourly
  • Full Time

Competitive benefits provided


JOB SUMMARY

Responsible for handling daily front office reception and administration duties to include greeting and promptly processing patients in a prompt and professional manner.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone promptly and professionally; answering or referring inquiries.

  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

  • Verify patient chart is complete and up to date, facilitate the completion of necessary forms, obtain signatures, and collect co-pays

  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

  • Ensures availability of treatment information by filing and retrieving patient records.

  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.

  • Ensures accurate and timely collections of patient copays or other financial obligations of patients.

  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

  • Protects patients' rights by maintaining confidentiality of personal and financial information.

  • Maintains operations by following policies and procedures. Photocopy, computer input/typing, schedule radiology work, as directed.

  • Order medical records, prepare same for daily appointments, and type various forms.

  • Receive dropped off patients specimens, and deliver to the lab.

  • Perform any other related duties as required or assigned. 

 

DESIRED QUALIFICATIONS, EDUCATION and/or EXPERIENCE

  • To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High school diploma or equivalent

  • One year front office administrative experience, preferably in healthcare environment.

  • Working knowledge of basic medical terminology

  • Working knowledge of health insurance industry

  • Enthusiastic commitment to providing exceptional customer service to patients and internal customers.

  • Ability to effectively communicate verbally and in writing to patients, medical professionals and clinic staff.

  • Excellent attention to detail, organizational and problem solving skills

  • Ability to prioritize and balance workload in order to service patients and meet deadlines and requirements

  • Self-motivated, self-directed, and willingness to do whatever it takes to get the job done

  • Must be able to operate basic office equipment such as printer, scanner, fax and/or copies

 

COMPUTER SKILLS

  • High proficiency in the use of Microsoft Office applications, typing speed of 45-50 WPM
  • Working knowledge of any medical software/systems preferable

 

PHYSICAL DEMANDS 

  • Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

  • While performing the functions of this job, the employee is continuously required to sit; regularly required to use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required to stand, walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and color vision.

    Must be able to lift/push/pull up to 10 pounds

 

WORK ENVIRONMENT 

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level.

Epoch Men's Health
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